Privacy Policy
Last updated:
Energylance Tiling Institute (“we”, “our”, “us”) operates educational services at energylance.bond. This policy describes how we process personal information when you visit our website, purchase courses, or contact support.
Information we collect
- Account and contact data: name, email, phone, and billing address provided during purchase or inquiry.
- Transaction data: purchased items, price, currency, and timestamps.
- Technical data: IP address, device, browser, and basic diagnostics for reliability and security.
- Course activity: progress markers and assessment outcomes, where applicable.
How we use information
- Provide and improve courses, fulfill purchases, and deliver support.
- Communicate about enrollments, updates, and policy changes.
- Detect, prevent, and respond to security events and misuse.
- Comply with legal obligations, including tax and accounting.
Legal bases
We rely on contract necessity, legitimate interests (service reliability, safety), and consent where required (e.g., non-essential cookies).
Sharing
We share data with payment processors, hosting providers, and essential service vendors under data processing agreements. We do not sell personal information.
Data retention
We retain purchase records for up to 7 years for compliance. Support tickets and contact emails are kept for up to 24 months. Course activity data is retained for 24 months after access expiry unless you request earlier deletion where applicable.
Your choices
- Access, correction, or deletion requests: email [email protected].
- Cookie controls: adjust preferences via the cookie banner or your browser settings.
- Marketing communications: opt out via unsubscribe links.
Security
We use encryption in transit, access controls, and audit logging. No method is 100% secure, but we aim for industry-standard safeguards.
International transfers
Where data is transferred internationally, we apply appropriate safeguards such as standard contractual clauses.
Contact
If you have any questions, contact us at [email protected] or call +1 (415) 802-4621.